Meet Our Executive Board

Our CEO, Vertafore’s general counsel, and our foremost volunteers strategically guide NetVU while collaborating with Vertafore’s leadership.

Joe Clabaugh is NetVU's Chairman of the Board. He became an at-large member of the board in July 2016 as a result of a bylaws change in 2015 extending NetVU membership to all users of Vertafore products. Clabaugh is a service manager at The Cincinnati Insurance Company in Fairfield, Ohio, where he has spent his career focused on providing exceptional customer service. He has been a claims adjuster, service desk analyst and field analyst. He currently manages the agency service desk and the company’s Agency Technology Services Team. He also leads Cincinnati’s Agent Information Technology Council.

Posts by Joe Clabaugh

Practicing the Discipline of Listening

1/8/2019
One of the biggest lessons I’ve learned in my years of working in customer service is to listen – really listen – to what others are saying. Along with listening comes honesty, empathy and kindness — qualities that seem to be in short supply these da