Who to Call at NetVU

122 W. John Carpenter Freeway, Suite 575
Irving, TX 75039
972.409.6200 or (800) 456-7799

Kitty Ambers, CPIA, CIC, CISR                                                                   
Chief Executive Officer

Kitty joined NetVU in 2013. She is responsible for the strategic direction of the organization, corporate oversight, all staffing issues and the organization’s budget. Kitty reports directly to the Executive Board of Directors on a regular basis. 

   MEMBER RELATIONS / ADVOCACY                                                                                                  

Melissa Bond
Member Relations Manager

Melissa has been with NetVU since 1998 and currently works from her home in Austin, Texas.  In her current role as Director of Member Relations, she is responsible for new member and volunteer onboarding, as well as representing NetVU in the industry. She also assists with Corporate Partners, Conference Sponsors and Exhibits.  Working with the Chair-elect, she coordinates volunteers for committee assignments, and maintains communications with members about volunteerism and stewardship. NetVU works tirelessly to grow member engagement and Melissa is responsible for tracking engagement throughout the lifecycle of NetVU members. She is also leading the charge to bring a more internal volunteer focused culture at NetVU.  Melissa reports to Kitty Ambers.

Lynn Walsh Albertson                                                                    
Business Development Coordinator

Lynn brings to the NetVU staff significant experience in insurance industry business development, project management, special events, marketing, sales, customer service, and member support. She is responsible for coordinating logistics and deliverables for NetVU Corporate Partners, event sponsors and exhibitors. Questions about partnership offerings can be directed to Lynn.  She reports to Melissa Bond, NetVU’s member relations manager.

Dianne Merfeld                                                                    
Member Services Specialist

Dianne is responsible for answering phone calls and for maintaining membership information in our database by adding new members and updating member profiles. She also assists with event registrations for our members. Dianne reports to Melissa Bond.

  EDUCATION / NETWORKING                                                                       

Debbie Ivie, CPCU, AIM, NcIA
Learning Experience Manager

In twenty-five+ years in the independent agency system, Debbie has used her talents and experience to influence the strategic success of a number of prominent Dallas-area agencies. Debbie’s current role as Learning Experience Manager with NetVU allows her to leverage this experience to the benefit of our members. Debbie’s areas of particular expertise are accounting, agency operations, HR and marketing. Using the experience gained through assignments that have taken her across the state. She has developed a unique ability to see both big picture agency development and operational strategy, as well as a keen eye for important details that impact overall agency performance. Debbie is responsible for all areas education and building education designed to help NetVU members fully utilize their Vertafore products.  Debbie works with the various education committees to develop education for all events.Debbie reports to Kitty Ambers.

Lauren Crosby
Chapter Coordinator

Lauren (Batch) Crosby, CMP works from her home in San Diego, California and oversees our more than 50 active chapters and works closely with the Chapter Committee members to grown chapter participation and improve the quality of Chapter programs. Lauren reports to Debbie Ivie. 

Whitney Ihuoma
Chapter Support Specialist

Whitney joined NetVU in April of 2014, and has enjoyed every step of the way. Whitney enjoys working with the wonderful members of NetVU and with her fellow co-workers. Her position at NetVU is to provide administrative support of Chapter meetings and events. Whitney reports to Debbie Ivie.

Brittany Samantha Brockman
Education Coordinator

Brittany is enthusiastic about supporting initiatives to build, grow and enhance our various learning experience opportunities, and looks forward to interacting with NetVU members. Brittany reports to Debbie Ivie.

Jeff Etzkin
Conference Coordinator

Jeff brings extensive experience in convention management and over 25 years of experience in insurance association work. Jeff is responsible for the oversight of all NetVU Conferences, meetings and workshops, and works closely with our vendors on logistics and hospitality specifications.  Jeff is an independent contractor with NetVU.

Liz Leger
Conference Coordinator

Liz brings experience in meeting management coupled with insurance association expertise. Liz assists with oversight meeting logistics for various NetVU events.  Liz is an independent contractor with NetVU.


Laura Packard
Interim Marketing Manager

In her role at NetVU, Laura oversees and leads the planning of strategic marketing initiatives and execution of marketing projects. She has over fifteen years of sales and marketing experience within the insurance industry, and has a strong background in growing organizations through client and agent engagement. Laura works with NetVU through its relationship with Chromium Branding. 

Hillarie Holcomb
Marketing Specialist

Hillarie works from her home in Pensacola, Florida and is our social media and NCOM guru.  During NetVU's Annual Conference, she has full oversight of the Events App. Hillarie reports to Kitty Ambers.

  OPERATIONS / TECHNOLOGY                                                                         

Amanda Hawkins 
Staff Accountant

Amanda joined NetVU in 2012 as part of our Education Department, but has a passion for Accounting so have moved into the role of Staff Accountant. She prepares monthly financial reports, manages expense reimbursements via Concur, processes payables and receivables, helps with event registrations, and assists with budgeting. Mandy reports to Kitty Ambers. 



Lance Kendrick Stanton
IT Administrator

Lance has over 12 years of IT, training development and management experience. Coordinating priorities between the IT department and user departments to assemble or execute IT Project Group meeting agendas. Lance is responsible for liaising with our external IT consultant(s) about the problems, assessing their urgency and implementing effective strategies. He provides all facets of technical support for NetVU’s IT infrastructure, customer relationship and system administration. Lance reports to Kitty Ambers.