A proposal with a video is 32% more likely to close. Web form with video? 4X more likely to be completed. More than half of all customers prefer to chat in real-time online, rather than call a company for information. But, it’s not just phone sales that are losing out to live chat – it’s other digital channels, too!
J.D. Power found that live chat has become the leading contact method for online customers, as a staggering 42% of potential customers prefer live chat compared to just 23% for email and 16% for social media or forums.
Despite these powerful numbers, many agents are resistant to change, mostly because change is hard and they have done things the same way for years. In this presentation, you will learn four simple and painless ways to implement the tools you need in your sales process. You can’t afford to not learn the secrets your competitors may already be using.
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