Meet the NetVU Team

Say hello to the friendly, hardworking people who make NetVU possible. They’re eager to give you a helping hand.


The Network of Vertafore Users

Jon Gorman, CAE

Executive Director
[email protected]

Jon oversees our strategic direction, operations and staffing. He has served in leadership, strategy development and communications roles in financial services, insurance associations, education and mass media. Jon works closely with the Executive Board of Directors and is passionate about elevating NetVU to new levels of engagement and user experience for the benefit of its members.

Staff Directory

Member and Partner Experience Team

Melissa Bond

Member Relations Director
[email protected]

Member engagement has been Melissa’s passion since 1998. She welcomes new members, recruits and coordinates volunteers, assists partners and sponsors, and helps with conference exhibits.

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Karen Moore

Member Experience Manager
[email protected]

Karen enthusiastically connects members to resources through our onboarding program. She is passionate about meeting members needs and creating a great experience. Connect with Karen to get started!

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Events Team

Lauren Crosby, CAE, CMP

Events Director
[email protected]

Lauren ensures seamless event experiences from concept to completion.  

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Lynn Albertson

Business Development Manager
[email protected]

Lynn coordinates logistics and deliverables for NetVU corporate partners, event sponsors and exhibitors. Ask Lynn about partnership offerings!

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Dianne Merfeld

Member Relations Specialist
[email protected]

Dianne greets callers, maintains our membership database, and helps with event registrations. Need to update or add your NetVU profile? Dianne will help.

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Kristine Serbus

Events Coordinator
[email protected]              

Provides logistical and
support for successful
execution of meetings and events. Connect with me on the NetVU Community

Brittany Aman

Community & Experiences Coordinator
[email protected]

Brittany supports the execution of community initiatives. She is also responsible for the NetVU Community (NCOM), our online member forum.

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Mackenzie Winn

Volunteer Development Coordinator
469.284.8404 Ext. 223

As Volunteer Development Coordinator, Mackenzie is responsible for overseeing NetVU's volunteer programs including recruitment, placement, and recognition. She also manages volunteer initiatives at NetVU events throughout the year.Connect with me on the NetVU Community


Jeff Etzkin

Conference Coordinator
[email protected]

From contracts to conference calls, Jeff lends his years of insurance events expertise with a dash of humor.

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Learning Experiences Team

Debbie Ivie,  CPCU, AIM, NcIA

Learning Experiences Director
[email protected]

Leveraging 25-plus years in the independent agency channel, Debbie directs and develops our education programs in concert with our education committees.

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Alyssia Dugas

Learning Resources Coordinator
[email protected]

With an extensive background in onboarding and educating adult colleagues, Alyssia works with NetVU staff and volunteers to coordinate and execute a variety of learning opportunities.

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Marketing Team

David Waite

Marketing & Communications Manager
[email protected]

As Marketing & Communications Manager, David works to curate the execution of marketing and communication initiatives, help grow participation and support for our members

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Reagan Zarras

Marketing Specialist
[email protected]

Reagan supports all marketing and communication efforts. She enjoys working to create engaging content for our members.

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Lance Kendrick Stanton

Database Administrator
[email protected]

Lance keeps us functional and assists in managing our IT support staff. He develops and maintains reports and automated jobs to help drive business intelligence. Oversees  database development,  data standards, documentation, security, and authorization procedures.

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